Refund policy
Return & Refund Policy
Last Updated: 20 July, 2026
At Bhakti Dham, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully.
Return Eligibility
You may request a return if:
The product is damaged, defective, or incorrect.
The return request is made within 6 days of receiving the order.
The product is unused, unopened, and in its original packaging with all labels intact.
You provide proof of purchase (Order ID or invoice).
We reserve the right to reject returns that do not meet the above conditions.
Return Timeframe
To initiate a return, please contact us within 6 days of receiving your order.
To request a return, email us at bhaktidhampoojashop@gmail.com with:
Order Number
Product Name
Reason for Return
Photos of the product (if damaged, defective, or incorrect)
Our support team will guide you through the return process.
Refund Process
Once we receive and inspect the returned product:
You will be notified of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Refunds are typically completed within 5-10 business days after approval.
Please note that your bank or payment provider may take additional time to reflect the refund.
Exchange Policy
We offer exchanges for:
Damaged products
Defective products
Incorrect items delivered
If you wish to exchange an eligible product, please contact us at bhaktidhampoojashop@gmail.com within 6 days of delivery.
Exchanges are subject to product availability.
Damaged or Defective Products
If your order arrives damaged or defective:
Notify us within 6 days of delivery.
Email bhaktidhampoojashop@gmail.com with:
Your Order Number
Clear photos of the product and packaging
A brief description of the issue
After verification, we will arrange a replacement, exchange, or refund at no additional cost.
Non-Returnable Items
For hygiene, safety, and product integrity, the following items cannot be returned unless they arrive damaged or defective:
Opened or used incense sticks (Agarbatti)
Opened Hawan Samagri or other consumable pooja products
Products with broken or missing seals
Gift cards
Clearance or sale items (unless defective)
Return Shipping Costs
If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
If the return is for any other eligible reason, the customer may be responsible for the return shipping charges unless stated otherwise.
Please do not send products back without prior approval from our support team.
Cancellation Policy
Orders can be cancelled within 1 hour of placing the order. Once time period is elapsed it cannot be cancelled and must follow the return process, if eligible.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Store Name: Bhakti Dham Pooja Shop
Email: bhaktidhampoojashop@gmail.com
Phone: +916378125879
Thank you for shopping with Bhakti Dham Pooja Shop. We value your trust and are committed to providing a smooth, transparent, and hassle-free shopping experience.